Get in touch 01803 221255

Important Update for Holiday Home Owners

As of today, 1st May, Landscove Holidays Limited is excited to take back full management of both Landscove Holiday Park and Rivera Bay Coastal Retreat.  Whilst we have owned both parks for just over 10 years, the day-to-day management role was executed by Park Holidays UK.

Many of you will have met Bob Lawrence, our Group Manager, already. Bob will be on the parks full-time from mid-May, once he’s completed other group commitments.  Bob has a wealth of experience in holiday parks and leisure, having worked for some of the biggest park companies in the UK since 1987. We have been fortunate to have him as part of our team for the past 8 years.

Also new to the team is, Haydn Griffiths, who started his career as a chef and will now oversee the food and beverage operation. 

Reception area at Landscove Holiday Park

Key changes

  • The Sales Office at Landscove Holiday Park will become the main, private administration office for our back-office team.  
  • Gia & Shan in the sales team, will be relocating to the Rivera Bay Sales office, from where they will be based.
  • The reception area at Landscove Holiday Park will remain in the same location and is your point of call for any queries, so that reception can direct them to the appropriate person. 
  • ‘The Cove Bar & Kitchen’ at Landscove Holiday Park is newly refurbished, along with a fresh new menu. 
  • You will find the brand-new, park shop at Landscove Holiday Park located next to the reception area, serving fresh pastries, small bakery items, bean to cup coffee, ice-creams and all your essentials.
  • We have added a new pool enclosure to the outdoor pool at Landscove Holiday Park, giving the flexibility for an indoor/outdoor pool. The complex installation has just been completed and now the pool will now be cleaned, painted & filled ready for opening.
  • A new pool changing room facility has also been added next to the pool.
  • Completely new park signage is due to be installed at both parks within the next 14 days.
  • A few members of the team took the decision to leave the parks with all the changes and we wish them luck. We are working to fill these roles from within our current team.
  • As has already been communicated, you will see new numbers on your caravan/lodges.  We ask that you remove your old caravan/lodge number, as we are not permitted to have any old branding in place.  We would politely remind you that it is part of our licence and your agreement with us to keep these displayed at all times. We hope you are pleased with the new fresh look.
  • Our management system has been switched, which will create new customer portals for you. You will receive an email regarding these directly from the system soon.  As we import the last of the data from Park Holidays, there will be a small amount of down time until we can access our system.
  • Our phone systems are mid being switched over and we will be using 01803 221255 as our main number for both parks.

Pool enclosure now fitted at the outdoor pool at Landscove Holiday Park (pool yet to be filled)

The Cove Bar & Kitchen at Landscove Holiday Park

Opening times

As we experiment with support from our owners and customers, we will start with the following opening times, we very much hope you will support us, but these times may vary depending on usage. The Cove Bar & Kitchen will be open today, Wednesday 1st May and we hope to see you. We will update you soon about proposed music events.

  • The Cove Bar & Kitchen: Thursday – Monday, 4pm – close. Tuesday & Wednesday, closed
  • Park Shop: Daily: 8am –11am and 3pm – 5pm
  • Swimming Pool: Daily: 10am – 5pm, from mid-May  – 10th September

Websites

We are excited by our new websites that launches yesterday (30th April).  We have worked with talented designers and web experts to design websites that convey to potential guests and owners the stunning location of both parks, promoting them as somewhere to relax and enjoy the beautiful local area.  We are committed to investing in our websites, allowing us to promote the parks and create a marketing presence. Please take a look using the links below.

www.landscoveholidays.co.uk

www.rivierabay.co.uk

Marketing

A careful marketing strategy has been devised and put in place to support the newly independent parks, including many promotional posters in the area as well as sponsorship of key local events.

Your patience is appreciated

While our team get used to new systems and procedures, we please ask that you are patient with them as they learn.  Taking on new systems is always challenging and theirs will switch over on the 1st of May. It will be totally different to their previous system, and all will be dealt with in house, Please bear with us!

Any questions?

If you have any questions or would like to speak to us about anything in this email, please contact us on 01803 221255 or info@landscoveholidaysltd.co.uk and we would be delighted to talk to you.

From all the team at Landscove Holidays Limited.

(Riviera Bay Coastal Retreat and Landscove Holiday Park are trading names of Landscove Holidays Limited).

The Cove Bar & Kitchen at Landscove Holiday Park

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